Privacy Policy

This Privacy Policy explains how Apex BioLabs collects, uses, discloses, and protects information when you use the Apex BioLabs storefront, create an account, place an order, contact support, or otherwise interact with us.

Information We Collect

We may collect information you provide directly, including:

Name, email address, phone number, billing address, shipping address, and account details.
Order details, cart contents, product interests, payment status, shipment details, support requests, and communications with us.
Age, research-use acknowledgments, compliance confirmations, and other information needed to evaluate whether an order may be accepted.
Preferences, saved settings, referral activity, rewards activity, and other storefront features you choose to use.

We may also collect information automatically, including:

Device, browser, operating system, IP address, approximate location, language, time zone, referring pages, pages viewed, and interaction data.
Cookie, session, authentication, cart, security, fraud-prevention, and analytics data.
Log data related to API requests, errors, checkout events, account activity, and security events.

Payment information is processed by third-party payment providers. Apex BioLabs does not store full payment card numbers or private payment credentials.

How We Use Information

Apex BioLabs uses information to:

Operate the storefront, accounts, carts, checkout, support, fulfillment, referrals, rewards, and related services.
Process orders, payments, shipments, refunds, replacements, and customer support requests.
Evaluate order eligibility, enforce research-use-only restrictions, detect misuse, prevent fraud, and maintain storefront security.
Communicate about orders, accounts, support requests, policy updates, security notices, and service messages.
Improve products, storefront performance, user experience, inventory planning, payment flows, support workflows, and internal operations.
Comply with legal, tax, accounting, reporting, chargeback, sanctions, import/export, and regulatory obligations.
Protect the rights, safety, property, and operations of Apex BioLabs, customers, service providers, and others.

Cookies and Similar Technologies

We use cookies, local storage, session storage, and similar technologies to keep you signed in, maintain carts, remember preferences, protect sessions, measure storefront performance, support checkout, and prevent fraud.

You can control cookies through your browser settings. Blocking cookies may prevent account, cart, checkout, or security features from working properly.

How We Share Information

We may share information with service providers and partners that help us operate the storefront, including providers for:

Hosting, infrastructure, databases, monitoring, security, and error logging.
Authentication, account access, email delivery, customer support, and notifications.
Payment processing, fraud prevention, chargeback handling, and checkout.
Shipping, fulfillment, address validation, carrier services, and delivery updates.
Analytics, storefront performance, internal reporting, and business operations.

We may also disclose information when required or appropriate to comply with law, enforce our Terms, respond to lawful requests, protect rights or safety, prevent fraud or abuse, resolve disputes, collect amounts owed, or complete a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.

We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising where prohibited by applicable privacy law.

Payment Providers and Carriers

Payment processors, wallet providers, blockchain networks, banks, card networks, shipping carriers, and other third parties may process information under their own terms and privacy notices. Apex BioLabs does not control those independent providers.

For cryptocurrency or blockchain payments, transaction information may be publicly visible on the relevant blockchain and may not be reversible or erasable by Apex BioLabs.

Data Retention

We retain information for as long as reasonably needed to operate the storefront, fulfill orders, provide support, maintain business records, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce agreements, and protect our operations.

Retention periods vary depending on the type of information, the purpose for collection, legal requirements, and operational needs.

Security

Apex BioLabs uses reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission, storage, payment processing, or authentication is completely secure. You are responsible for protecting your account access, email account, devices, and authentication links.

Your Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal information. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy request, contact us using the email below. We may need to verify your identity and may retain information where permitted or required by law, including for orders, security, compliance, tax, accounting, fraud prevention, dispute resolution, and legal purposes.

You may opt out of non-essential marketing emails by using the unsubscribe instructions in those emails. We may still send transactional, security, account, order, policy, and support messages.

Children's Privacy

The storefront is not intended for children. You must be at least 21 years old to use the storefront or purchase products. We do not knowingly collect personal information from children.

International Users

If you access the storefront from outside the country where Apex BioLabs or its service providers operate, your information may be processed in countries that may have different privacy laws than your location. By using the storefront, you understand that information may be transferred and processed as needed to provide the services.

Changes to This Privacy Policy

Apex BioLabs may update this Privacy Policy from time to time. The "Last updated" date shown on the storefront reflects the effective date of the published version. Your continued use of the storefront after changes are published means the updated Privacy Policy applies.

Contact

Privacy questions or requests may be sent to support@apexbiolabs.peptides.shopping.